311 Requests
How the City of Medford responds to public service requests on SeeClickFix.
Requests submitted in the past 12 months. Updated .
Summary
- Typical time to acknowledge 4.2 daysMedian of acknowledged requests
- Typical time to close Not enough data Median of closed requests · 1 in 10 took over Not enough data
- Requests, past 12 months 117 0 closed
- City staff acknowledged 52 of 117 requests (44%).
- Time to close counts only the 0 closed requests. The 117 still open are left out.
Requests by month
Oct 2024 to Dec 2025. Striped: recent months, still changing.
Requests per 1,000 residents, by ward
Past 12 months. Differences partly reflect how often people in each ward report problems.
By category
Past 12 months. "Typical" means the median: half took less time, half took more.
| Category | Requests | Still open | Typical acknowledge | Typical close |
|---|---|---|---|---|
| Pothole | 31 | 31 | 4.7 days | – |
| Other | 16 | 16 | – | – |
| Sidewalk Issue (asphalt/concrete) | 13 | 13 | – | – |
| Illegal Dumping | 12 | 12 | – | – |
| Roadwork / Street Construction Topics | 11 | 11 | – | – |
| Trees: Fallen / Broken Limbs | 5 | 5 | 67 days | – |
| Residential Property Issue (Tenant) | 4 | 4 | – | – |
| Rodents or Other Pests | 4 | 4 | – | – |
| Bicycle Rack Request | 3 | 3 | – | – |
| Crosswalk Needs Repainting | 3 | 3 | – | – |
Open requests by age
No update in over a year
1,765 of the 2,032 open requests haven't been updated on SeeClickFix in over a year: no status change, comment, or edit. SeeClickFix doesn't show whether these were fixed and never closed, or never handled.
Longest-open requests
- Other (opens in new tab)1 Sharon St · Ward 6 · Open since
- Traffic Signal Issue - If this is after business hours, (Monday-Friday 8:30a-4:30p) please call the non-emergency police switchboard line at 781-393-4700 (opens in new tab)Salem Street @ Ashland Street · Ward 8 · Open since
- Roadwork / Street Construction Topics (opens in new tab)295 Governors Avenue · Ward 3 · Open since
- Manhole/Catch Basin (opens in new tab)35 Columbia Rd · Ward 8 · Open since
- Traffic Signal Issue - If this is after business hours, (Monday-Friday 8:30a-4:30p) please call the non-emergency police switchboard line at 781-393-4700 (opens in new tab)Corner Of Exeter And Winthrop St · Ward 3 · Open since
- Manhole/Catch Basin (opens in new tab)180 Willis Ave · Ward 5 · Open since
- Roadwork / Street Construction Topics (opens in new tab)1-53 Swan St · Ward 8 · Open since
- Traffic Signal Issue - If this is after business hours, (Monday-Friday 8:30a-4:30p) please call the non-emergency police switchboard line at 781-393-4700 (opens in new tab)1–99 Fellsway W · Ward 2 · Open since
- Manhole/Catch Basin (opens in new tab)36 Marion St · Ward 5 · Open since
- Traffic Signal Issue - If this is after business hours, (Monday-Friday 8:30a-4:30p) please call the non-emergency police switchboard line at 781-393-4700 (opens in new tab)1–99 Cedar Rd N · Ward 2 · Open since
Opened in the past 30 days
No requests from the past 30 days are open.
Repeat locations
0 places had a problem reported again after an earlier request there was closed, in the past 12 months.
Data from seeclickfix.com (opens in new tab), used under the CC BY-NC-SA 3.0 (opens in new tab) license. Public requests only; recorded back to April 1, 2018. A typical time from fewer than 5 requests shows "Not enough data". In the tables, – means fewer than 5 requests, too few for a typical time, or, for requests outside the wards, no population to count per 1,000 residents. Methodology.